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About us

Our mission is that you complete our first aid courses with more knowledge and more confidence, giving you an understanding of why situations happen and how to manage them, enabling you to respond quickly in an emergency.

About Child Matters

Child Matters specialises in delivering educational paediatric first aid courses to parents, careers and childcare professional.  All Child Matters classes are taught exclusively by children’s nurses, paramedics, first responders and staff with frontline experience in safeguarding and children’s health.  Aiming to keep all the classes focused but fun we ensure you feel confident and relaxed whilst learning about often challenging topics

Who we are

Child Matters - Claire Street

Claire Street,


Claire is a specialist paediatric nurse, who qualified as a Registered Children’s Nurse at Great Ormond Street Hospital London in 1998. Claire has worked continuously within roles in major London hospitals and community settings, which included working as a Senior Sister in A&E departments. acquiring the skills to care for injured, sick and vulnerable children.

Her love for assessing and educating people have been consolidated through working in community based positions, most recently with Looked After Children in London’s third largest borough. This role involved training foster careers and social workers about basic life support, first aid, child development and childhood injury and illnesses. Claire’s expertise has been strengthened by the undertaking of her Master’s Degree in Child Protection and Complex Child Care at the Tavistock and Portman Centre in London in 2008.

Claire continues to keep her skills updated with various training courses PILS (Paediatric Intermediate Life Support, AIM (Acute Illness Management Course) and first aid related conferences, courses and study days. This growing body of experience has given Claire and her team the motivation and expertise unique to Child Matters.

Claire is the proud Mum to 3 young girls. Her eldest, now 10, is an Asthmatic with Anaphylaxis, with a range of severe allergies. As a mum, Claire understands the anxieties that come with having a child with medical issues and this evokes the passion to train more people.

Click here to view Claire’s certification.

Leanne Burns,

First Aid Trainer

Leanne qualified as a children’s nurse in September 2001 from the University of Leeds.  She has since gained experience working in general paediatric wards in Leeds and London.  Leanne moved to London in 2002 and discovered her passion was working with sick children in intensive care and has since gained a degree and MSC in children’s nursing.  Leanne is also a qualified nursing mentor and has published articles relating to nursing practice in various professional magazines and contributed 2 chapters to a children’s high dependency nursing textbook.

Following the birth of her first child in 2011 Leanne soon realised that there was a need to educate parents and carers of children in basic first aid following several incidents within her NCT group.  Leanne then trained as an Advanced Paediatric Life Support (APLS) instructor which has allowed her to provide training to doctors and nurses regarding advanced techniques in resuscitating children in life threatening situations.

Since meeting Claire and the Child Matters team, she has been inspired by her passion to share her nursing skills with non medical professionals.  Leanne then joined Child Matters in 2016 and has been delighted to deliver many first aid training courses, sharing her knowledge and experience, she also continues to work within a children’s intensive care unit.  Leanne is excited to see individuals gain knowledge and skills in emergency first aid provision as well as dealing with illness and injury in children. As a mum of 3 children she understands how important it is that those being trusted with the care of children are adequately trained.

Tracie Martin,

Personal Assistant

After working in London as a PA in my late twenties, I returned to my home town of Marlow to take a position as a PA to the General Manager at Danesfield House Hotel. I took time out to be a full-time Mum to my daughter, now 17 and my son 14.

I now work for Child Matters as an admin and accounts assistant. I love working with Claire and the team in Marlow for a company that is part of my community. I love liaising with our clients and helping them to find the course which is right for them.

Why work with us

All of our training at Child Matters is delivered by paediatric professionals, all who have extensive knowledge of working in paediatric A&E departments, hospital wards, clinics and the local community.  In addition, we have undertaken first aid instructor training and safeguarding children’s board training.  This level of training supports the development of up to the minute courses with relevant materials, helping to safeguard and promote the welfare of children.   As well as being highly qualified and certified by each of the counties local boroughs that we work in, we also bring the following qualities to our first aid courses:

  • As parents ourselves, we appreciate the anxieties and pressures of parenthood.
  • We bring knowledge and experience to every class with a personal touch.
  • We can offer flexibility to come into your work place and train your staff at a time which is best for you.
  • We aim to fill you with confidence to deal with a first aid emergency in a fun and relaxed way.
  • Candidates on our accredited courses also benefit from free downloads on the course material.
  • Our admin processes are streamlined to make application and certification as easy as possible for you.
  • Our IT systems make it easier for you to keep on top of your staff training, each client has their own dashboard, making it easier to keep track of staff progress, download certificates, monitor training records and expiry dates.  Visit http://www.protrainings.eu/ to see a dashboard example.


Training organisations who were formerly ‘Approved’ by HSE to deliver First Aid Training can no longer claim to be HSE Approved or use an HSE Approval number. All our first aid courses fully meet the UK and European Resuscitation Council Guidelines 2015 as per the HSE requirements. Child Matters is approved by ProTrainings who regularly monitor every one of our certified courses and instructors to make sure you receive the best training possible.

The flexibility arising from the changes in the Regulations gives you more choice in the first aid training for their employees and who they choose to provide it. Child Matters can demonstrate how we satisfy criteria set by HSE. These criteria include:

  • The qualifications expected of our trainers.
  • Monitoring and quality assurance systems – through ProTrainings.
  • Teaching and standards of first-aid practice.
  • Syllabus content – current guidelines published by the Resuscitation Council UK, Voluntary Aid Societies (VAS) and stipulated by Ofsted.
  • Certification – Through Child Matters in conjunction with ProTrainings

To see our range of first aid training courses and select the one which is right for you and your team.


People we have worked with.

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